Delivery Policy
Delivery charge- AED 20 for all orders below AED250
For orders received from remote locations in UA, there will be additional delivery charges subject to the location of delivery. Customers may contact our sales representatives to get more information about such additional charges.
Delivery & Shipping lead
Time Standard Delivery – 2-3 days
Under abnormal circumstances, the lead time may fluctuate depending on various irrepressible factors, generally being,
Installation Policy
We offer free installation of equipment for orders received from UAE
Installation will be carried out by our technicians at your premises. This service is generally applicable for Bikes & Fitness equipment only. Installation service will not be covered for below items.
Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.
Return & Refund Policy
For United Arab Emirates
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be done within 7-10 working days.
However, in case of equipment, once the product is shipped and installation is completed, the return of the product will not be accepted. At the time of installation, if in case, any manufacturing defect is detected, the equipment will either be repaired free of cost or replaced as a final measure.
General
Returns will not be accepted for pre-ordered items. A refund fee of 3% on the invoice value will be applicable for all non-cash payments.
For shoes & apparels - Returns will be accepted only if;
Warranty Policy
Standard product warranty from date of purchase shall be applicable as below;
Category | Standard Warranty Period |
Cardio & Strength Training Equipment | 1 Year Warranty |
Billiard/Snooker Table, Foosball Table, Air Hockey Table, TT Table* | Warranty Not Applicable |
Weights & Bars | Warranty Not Applicable |
Bikes | 1 Year Warranty (on frame) |
Accessories and other categories | Warranty not applicable |
Standard product warranty from date of purchase shall be applicable as below;
Warranty is applicable towards manufacturing defects only and is limited to the supply of defective parts/components approved by our technical service team and is not applicable in case of damages caused by: