Delivery Policy

Delivery charge- AED 20 for all orders below AED250

For orders received from remote locations in UA, there will be additional delivery charges subject to the location of delivery. Customers may contact our sales representatives to get more information about such additional charges.

Delivery & Shipping lead

Time Standard Delivery – 2-3 days

Under abnormal circumstances, the lead time may fluctuate depending on various irrepressible factors, generally being,

• Unusual surge in orders, generally during a sale promotion period.

Installation Policy

We offer free installation of equipment for orders received from UAE



Installation will be carried out by our technicians at your premises. This service is generally applicable for Bikes & Fitness equipment only. Installation service will not be covered for below items.

• Brackets
• Pull up Bars
• Hooks for punching bags
• Basketball Hoop

Items that require drilling will be inspected by our technicians and carried out as per their advice only. However, this service is presently available in the United Arab Emirates region only.


Return & Refund Policy

For United Arab Emirates


You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be done within 7-10 working days.



However, in case of equipment, once the product is shipped and installation is completed, the return of the product will not be accepted. At the time of installation, if in case, any manufacturing defect is detected, the equipment will either be repaired free of cost or replaced as a final measure.



General


Returns will not be accepted for pre-ordered items. A refund fee of 3% on the invoice value will be applicable for all non-cash payments.



For shoes & apparels - Returns will be accepted only if;

• The product is unused, in original unsealed packaging and includes all tags
• The return request is placed within 3 days of purchase.

For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, panties, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Also, products that come in sealed packaging cannot be returned.

Warranty Policy

Standard product warranty from date of purchase shall be applicable as below;

Category	Standard Warranty Period
Cardio & Strength Training Equipment	1 Year Warranty
Billiard/Snooker Table, Foosball Table, Air Hockey Table, TT Table*	Warranty Not Applicable
Weights & Bars	Warranty Not Applicable
Bikes	1 Year Warranty (on frame)
Accessories and other categories	Warranty not applicable

Standard product warranty from date of purchase shall be applicable as below;


Warranty is applicable towards manufacturing defects only and is limited to the supply of defective parts/components approved by our technical service team and is not applicable in case of damages caused by:

• Normal wear & tear
• Wrong assembly of the part (by the customer or a third party)
• Lack of proper maintenance
• Use of corrosive products for maintenance
• If the safety and user guidelines including (user weight condition) have not been properly followed
• Any other external factor non-related to the quality of the equipment